Refund policy

DAMAGE & REPAIRS

In the event you receive an item that you believe is damaged or defective, we require that you email info@toledo.jewelry within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item in an email to info@toledo.jewelry. 

We reserve the right to deny any request for return, exchange, or repair.


REPAIRS AND RESIZING

Repairs are case-by-case basis, please contact us at info@toledo.jewelry. 

If your Toledo piece is in need of resizing, there is a $40 fee for all resizing, when the resizing is applicable. This fee is subject to change depending on the resize size. Resizing may be dependent on the purchase.

Repairs and resizing may take up to a 6-8 week lead time. All repairs and resizing require the customer to pay for all shipping expenses. 

Please email us with your information, order number, date of purchase, and a photo of the product when inquiring about a repair or resizing. We reserve the right to deny repair or resizing requests.


RETURN POLICY

Orders are made to order and are subject to final sale listed. Refunds or exchanges are not available.

If you have any questions about this policy before before making a purchase, please do not hesitate to contact us at info@toledo.jewelry. We will gladly address any questions or concerns you may have.


THIRD PARTY PURCHASES

If you purchased a Toledo piece from a third party retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.