Shipping policy

SHIPPING

All orders are custom packaged with special care to ensure the quality and safety of your purchase. 

INTERNATIONAL ORDERS

For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. Toledo is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.


PRODUCT AVAILABILITY AND LEAD TIMES

All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within its respective lead time specified on each individual product page. All lead times are measured from the next business day after an order is placed. Please note that all lead times specified are estimates only.

We carry both “made to order” and “in stock” pieces. Items are labeled “made to order” or “in stock” on their product pages and in your order summary at the time of checkout. 

Made to order pieces are custom produced for you when you place your order, and are shipped upon completion by our jewelers, within approximately 5 to 8 weeks of purchase or otherwise as specified. In stock pieces ship within approximately 1-3 business days of purchase.

If you wish to check on the status of your order, please do not hesitate to contact us at info@toledo.jewelry.


ORDERS FOR MULTIPLE ITEMS WITH DIFFERENT AVAILABILITY | LEAD TIMES

If you place a single order for multiple pieces with different lead times, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated lead time of all items in your order. If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at info@toledo.jewelry to make special shipping arrangements. Additional shipping fees will apply.